Just a few of the many positive comments we have received

Comments from Tania McGrory's clients:

“Very professional service, knowledgeable and empathetic.  Just the right balance between the two”.

“Very professional and informative, kept up to date all the way. Could not fault it in anyway.  Very courteous and helpful”.

“Prompt and clear communication. Able to change wording and query any concerns about the procedures and terms on documentation”. 

“Definitely for people and families who have responsibilities for caring for vulnerable adults and children”.

“Tania was sympathetic about our circumstances.  We got the impression, although she may not have had personal experience, had an  understanding and awareness about our life.  She shared an interest, respectful and caring in a pleasant friendly manner, whilst being professional.  We have peace of mind now”.

"Clear, Appropriate, entirely helpful, courteous and efficient, max points, truly excellent".

"Good advice was given at every level. The service was good. I cannot thank you enough for getting me through a very difficult time. I would recommend Tania anytime. She was very good at dealing with everything".

"Very happy with the service. I now have an up to date will". 

"Excellent information to suit my needs".

"The advice was clear and concise. Prompt and efficient and happy to remind me tactfully when I had not taken particular actions. Thank you for your professional advice and assistance at what a very difficult time for me".

"Just what we needed, straightforward advice. Your patience as we've gone through trying times was appreciated".

 

Comments from Fiona Ludkin's clients:

“Achieved what we wanted with clarity. Friendly and authoritative advice. Very pleased with advice and the way things were explained to us”.

"Fiona is a really personable, knowledgeable lawyer - would have no difficulties in recommending her to anyone and would use you in the future. Thanks so much!"

“Easy to understand as clearly explained at every stage. Friendly, approachable and explained things simply”.

“Fiona was prompt in her attention and responsive to a difficult domestic situation”.

"Constantly kept up to date via e-mail".

"Great service and expertise that met my needs".

"I am very pleased with all of the help support and advice I was given. Without your help I would have not got closure to the claim. So I thank you from myself and my son. Excellent work and thank you. You went above and beyond to help us in getting the claim sorted out. We could not have done it without our help. every time I needed help and advice you were always there at the other end of the phone and letters. I did not have to worry about anything because you helped us to get to the end of the claim and we are truly grateful. I would recommend you to anyone who needed help with a situation that we was put in trying to finalise a claim".

"Very helpful and explained everything well. Very good under the current circumstances. she kept us well informed at each stage".

"Fiona explained everything thoroughly in a fashion we could understand. She kept us up to date promptly and I would add in a friendly way. No complaints at all!

“Excellent advice given - glad I managed to find Hugh Jones Solicitors as they are specialists in this field. It was good that the initial consultation was with Hugh which was good to speak with "top man". Fiona was always at the other end of the phone to answer queries”.

“I have been very pleased with the legal work that has been carried out for me. Fiona would always get back to me promptly if she wasn’t in the office”.

“Information was clear and everything carried out efficiently. Really helped us o understand the legal jargon. Brilliant customer service. Really took the time to understand what we wanted. Always available and responded quickly and accurately”.

 

Comments from Charlotte Crawford's clients

"Staff are very accommodating and kind. I am so very satisfied. Thank you!".

"Ms C Pisuto was quietly and gently professional and her assistance was greatly appreciated".

“Options provided for consultations at our home address and any office visits were carried out efficiently”.

“Staff are easily contactable by phone, email etc. and are pleasant and approachable”.

“Our requirements were not complicated in this instance but the case was efficiently handled with clear advice and instructions throughout and satisfactorily concluded”.

“Charlotte responded promptly and clearly to the several queries we had”.

“A good service for a competitive fee”.

“Pleased overall and wish you every success”.

“Options provided for consultations at our home address and any office visits were carried out efficiently. Staff are easily contactable by phone, email etc. and are pleasant and approachable”.

“Our requirements were not complicated in this instance but the case was efficiently handled with clear advice and instructions throughout and satisfactorily concluded. Charlotte responded promptly and clearly to the several queries we had. Communication was mainly by email, with one phone call, but generally satisfactory once the case had been set up and correctly assigned. A good service for a competitive fee. Pleased overall and wish you every success”.

“Great advice and regular correspondence. Very efficient and informative. Thanks Charlotte for all your help!”

“All the staff we dealt with were helpful, professional clear information. Felt as though we mattered and you worked towards meeting our needs. Thanks for all your help, Charlotte Pisuto being our point of contact was excellent”.

"Massive thank you for helping me get all of this in place should anything happen. I know my child will be well looked after with my assets now going to them".

"Everything was clearly explained. Charlotte always responded to my emails and was very helpful".

"Charlotte was very measured with her advice and took her time to really understand our needs".

"We were extremely happy with Charlotte and the work she did producing our Wills and we wouldn’t hesitate in recommending Charlotte to any family members or friends in the future".

"Charlotte is extremely knowledgeable and helped us think about things we might want to put in our Wills that we wouldn’t have thought of.  She is very reassuring and friendly, Very easy to talk to and available when I needed her. Very prompt and efficient process. Charlotte is an excellent solicitor - cannot praise her highly enough".

“You were able to carry out the work required very efficiently. We had confidence in your expertise in undertaking this work. Very happy with the level of service and speed of response. Always able to contact our responsible lawyer when needed”.

“Informative and very helpful, exactly what was required. Extremely good, cannot fault the service and the staff I dealt with”.

 

Comments from Paul Baker's clients

"As a result of the Coronavirus my initial appointment was cancelled. The consultation was carried out via face-time and all subsequent correspondence by email".

"From the start I was provided with a clear picture of the work that needed to be done and a rough timeline was given for resolution. At no time did I feel that progress was not being made and I am happy to confirm that my expectations were met for the completion of this work. 

"We appreciated the clear explanations and advice that you gave us. Phone calls, emails and letters all worked well. The use of zoom for our meeting was very practical and convenient for us. All communications with us were prompt. Modern communications such as zoom, email and sending images of documents via phone meant there were no time delays. If we need any further legal advice/work, we will certainly contact your firm".

"I have found both Fiona and Paul to be utterly professional and superb at keeping me up to speed and where things were at or what I still had outstanding to do. Life made easy!".

"It is reassuring to know that our Daughters needs (who has a learning disability) will be accounted for after our deaths".

"Everyone I spoke to was helpful and supportive during a difficult bereavement".

"We had an excellent and very helpful discussion of the issues and Paul gave us very sound advice. We had a very prompt and friendly service and have no hesitation in asking Paul for advice in the future".

"Excellent advice and made us feel at ease. We were struggling to understand, they really explained in a way we understood. We were treated with empathy and compassion".

"Thank you all for your professionalism and help, especially Paul Baker. I was treated with great respect and empathy at a very difficult time".

 "Considering Covid, the work was excellent and the service was first class. If he was busy when we phoned him he would get back to us as soon as possible. We were kept up to date all the time and we would definitely recommend you to other people".

"My instructions were given and the work was carried out professionally and competently with no problems at all. My contact was with Paul Baker who was very polite, very professional, very approachable and very helpful. I consider myself to be a very organised person but I think Paul Baker was more organised than me! He has kept me up to date with progress every step of the way. I have worked with Hugh Jones, Diane Newbury and Rachel Dobson in the past so felt as if my business was being dealt with by friends. I am also so pleased to see how well Hugh has done and I wanted to support him now he has his own firm".

"Paul Baker was wonderful. His calm and professional manner was excellent, with dealing with my father's will at this sad time for our family. I would hugely recommend him".

 

Comments From Rachel Duxbury's clients

“Rachel Duxbury was very kind and patient and extremely efficient. A lovely lady to deal with”.

"Total faith in the company, always accessible and friendly but also professional".

"First Class, updated with progress. Never any problem with contacting you".

 

Comments from Lashay Williams' clients

"I never had to think about what was going on as I was kept updated throughout the process. Very quick turn around. Lashay was Brilliant. She kept me informed throughout the whole process and was at hand to answer any of my questions. I would definitely use you guys again!".

  

Comments from Clients

Mr B:

“Fiona explained everything thoroughly in a fashion we could understand. She kept us up to date promptly and I would add in a friendly way".

Mr and Mrs C:

“Excellent advice given - glad I managed to find Hugh Jones Solicitors as they are specialists in this field. It was good that the initial consultation was with Hugh which was good to speak with "top man". Fiona was always at the other end of the phone to answer queries”.

Miss D and Mr D:

“You were able to carry out the work required very efficiently. We had confidence in your expertise in undertaking this work. Very happy with the level of service and speed of response. Always able to contact our responsible lawyer when needed”.

Mrs F:

“Total faith in the company, always accessible and friendly but also professional. A firm I have every confidence in that will look after my interests in a friendly yet professional way”.

Miss G:

“I have been very pleased with the legal work that has been carried out for me. Fiona would always get back to me promptly if she wasn’t in the office. Fiona and Lashay have been very helpful and excellent at explaining things. They were also kind and compassionate at which has been a very stressful, upsetting time”.

Mr and Mrs I:

“I would like to thank both Charlotte and Kirsty for their service and extreme patience”.

Mrs O:

“Prompt replies to any query via e-mail and constantly kept up to date”.

Mr and Mrs P:

“Clear, appropriate, entirely helpful, courteous and efficient. Max Points, truly excellent”.

Mrs Q:

“Good advice was given at every level. The service was good. I cannot thank you enough for getting me through a very difficult time. I had no problem, always made contact, I would recommend Tania anytime. She was very good at dealing with everything”.

Mrs R:

“Everything was clearly explained. Charlotte always responded to my emails and was very helpful. Great service and expertise that met my needs”.

Mr and Mrs S:

“We were extremely happy with Charlotte and the work she did producing our Wills and we wouldn’t hesitate in recommending Charlotte to any family members or friends in the future.

 Mr and Mrs Z:

“Very helpful and explained everything well. Did what was required. Very good under the current circumstances (COVID-19)”.

Mr J:

“I was delighted with the service I received from Chris Gallagher of Hugh Jones in relation to a case regarding a disputed statutory will of an elderly relative. He rapidly got to grips with the details of the case and was helpful and responsive in proposing how we should approach the case and in dealing with the Official Solicitor and with other parties on my behalf. He found an excellent barrister and ensured she was fully briefed for the case - where we secured a positive outcome. I would be happy to recommend Chris to others in the future”.

Mr N:

“Advice clear and concise and felt explained to me in terms which I could understand. Highly professional. Always able to leave a message and always received swift response. Unreservedly I would highly recommend with confidence. Just a vote of confidence and my thanks always for the care and courtesy extended”.

Mrs M:

“Very well done! Thank you, Staff are very accommodating and kind. I am so very satisfied. Thank you!”

 

I recommend Hugh Jones solicitors to all my clients needing legal advice without hesitation.  I had been looking to establish a relationship with a legal company for some time after a previous firm I had used did not live up to my expectations, and they did not give me the impression that they were truly on the clients agenda.   

I discovered Hugh Jones  after one of my elderly clients had used them to help her set up a power of attorney.  She was that complimentary about them that I knew I had to speak with them to find out a little more about their business and their approach.  From first contact, to subsequent phone calls and meetings, I have been nothing but impressed. They are friendly and professional, they respond to enquiries quickly, and they definitely share the same passion for client service that I have. 

Chris Newland BSc(Hons) Econ Dip FA, Director, WTK Financial Solutions Ltd

“Our thanks again for your kind attention and excellent advice”, Mr and Mrs H, Lancashire

“I'm really happy with how you have organised the preparation of my Will and for the timely and professional communication throughout” – Mr C, Stockport