Just a few of the many positive comments we have received

Comments from Tania McGrory's clients:

“Very professional service, knowledgeable and empathetic.  Just the right balance between the two”.

“Very professional and informative, kept up to date all the way. Could not fault it in anyway.  Very courteous and helpful”.

“Prompt and clear communication. Able to change wording and query any concerns about the procedures and terms on documentation”. 

“Definitely for people and families who have responsibilities for caring for vulnerable adults and children”.

“Tania was sympathetic about our circumstances.  We got the impression, although she may not have had personal experience, had an  understanding and awareness about our life.  She shared an interest, respectful and caring in a pleasant friendly manner, whilst being professional.  We have peace of mind now”.

"Clear, Appropriate, entirely helpful, courteous and efficient, max points, truly excellent".

"Good advice was given at every level. The service was good. I cannot thank you enough for getting me through a very difficult time. I would recommend Tania anytime. She was very good at dealing with everything".

"Very happy with the service. I now have an up to date will". 

"Excellent information to suit my needs".

"The advice was clear and concise. Prompt and efficient and happy to remind me tactfully when I had not taken particular actions. Thank you for your professional advice and assistance at what a very difficult time for me".

"Just what we needed, straightforward advice. Your patience as we've gone through trying times was appreciated".

"Tania and her staff were always very helpful and made sure I understood the advice given and I was always kept fully informed. I would like to thank Tania and the staff for their time and patience".

"Tania was both professional and accessible throughout my interactions with her. She explained everything fully. Contact was easy. All staff I spoke to were polite. Tania called back immediately if not available on the first call. Tania made a difficult situation easy and stress free".

 

Comments from Fiona Ludkin's clients:

“Achieved what we wanted with clarity. Friendly and authoritative advice. Very pleased with advice and the way things were explained to us”.

"Fiona is a really personable, knowledgeable lawyer - would have no difficulties in recommending her to anyone and would use you in the future. Thanks so much!"

“Easy to understand as clearly explained at every stage. Friendly, approachable and explained things simply”.

“Fiona was prompt in her attention and responsive to a difficult domestic situation”.

"Constantly kept up to date via e-mail".

"Great service and expertise that met my needs".

"I am very pleased with all of the help support and advice I was given. Without your help I would have not got closure to the claim. So I thank you from myself and my son. Excellent work and thank you. You went above and beyond to help us in getting the claim sorted out. We could not have done it without our help. every time I needed help and advice you were always there at the other end of the phone and letters. I did not have to worry about anything because you helped us to get to the end of the claim and we are truly grateful. I would recommend you to anyone who needed help with a situation that we was put in trying to finalise a claim".

"Very helpful and explained everything well. Very good under the current circumstances. she kept us well informed at each stage".

"Fiona explained everything thoroughly in a fashion we could understand. She kept us up to date promptly and I would add in a friendly way. No complaints at all!

“Excellent advice given - glad I managed to find Hugh Jones Solicitors as they are specialists in this field. It was good that the initial consultation was with Hugh which was good to speak with "top man". Fiona was always at the other end of the phone to answer queries”.

“I have been very pleased with the legal work that has been carried out for me. Fiona would always get back to me promptly if she wasn’t in the office”.

“Information was clear and everything carried out efficiently. Really helped us o understand the legal jargon. Brilliant customer service. Really took the time to understand what we wanted. Always available and responded quickly and accurately”.

"Explained over telephone and made sure we understood the documents. Highlighted areas for signature, which made things easy to complete and straight forward. Very professional and pleasant manner. Made you feel at ease and comfortable".

"Everything explained so we could understand step by step. We did face to face meetings and phone calls without any problems".

Comments from Charlotte Crawford's clients

"Staff are very accommodating and kind. I am so very satisfied. Thank you!".

"Ms C Pisuto was quietly and gently professional and her assistance was greatly appreciated".

“Options provided for consultations at our home address and any office visits were carried out efficiently”.

“Staff are easily contactable by phone, email etc. and are pleasant and approachable”.

“Our requirements were not complicated in this instance but the case was efficiently handled with clear advice and instructions throughout and satisfactorily concluded”.

“Charlotte responded promptly and clearly to the several queries we had”.

“A good service for a competitive fee”.

“Pleased overall and wish you every success”.

“Options provided for consultations at our home address and any office visits were carried out efficiently. Staff are easily contactable by phone, email etc. and are pleasant and approachable”.

“Our requirements were not complicated in this instance but the case was efficiently handled with clear advice and instructions throughout and satisfactorily concluded. Charlotte responded promptly and clearly to the several queries we had. Communication was mainly by email, with one phone call, but generally satisfactory once the case had been set up and correctly assigned. A good service for a competitive fee. Pleased overall and wish you every success”.

“Great advice and regular correspondence. Very efficient and informative. Thanks Charlotte for all your help!”

“All the staff we dealt with were helpful, professional clear information. Felt as though we mattered and you worked towards meeting our needs. Thanks for all your help, Charlotte Pisuto being our point of contact was excellent”.

"Massive thank you for helping me get all of this in place should anything happen. I know my child will be well looked after with my assets now going to them".

"Everything was clearly explained. Charlotte always responded to my emails and was very helpful".

"Charlotte was very measured with her advice and took her time to really understand our needs".

"We were extremely happy with Charlotte and the work she did producing our Wills and we wouldn’t hesitate in recommending Charlotte to any family members or friends in the future".

"Charlotte is extremely knowledgeable and helped us think about things we might want to put in our Wills that we wouldn’t have thought of.  She is very reassuring and friendly, Very easy to talk to and available when I needed her. Very prompt and efficient process. Charlotte is an excellent solicitor - cannot praise her highly enough".

“You were able to carry out the work required very efficiently. We had confidence in your expertise in undertaking this work. Very happy with the level of service and speed of response. Always able to contact our responsible lawyer when needed”.

“Informative and very helpful, exactly what was required. Extremely good, cannot fault the service and the staff I dealt with”.

"I was nervous that Charlotte was working from home however, her diligence and knowledge overcame any such issues. She is an excellent lawyer".

"Charlotte has always been helpful. Really pleased with any work she has done".

"Excellent job from Charlotte Crawford".

"Charlotte Crawford was a delight to work with at all times".

 

Comments From Rachel Duxbury's clients

“Rachel Duxbury was very kind and patient and extremely efficient. A lovely lady to deal with”.

"Total faith in the company, always accessible and friendly but also professional".

"First Class, updated with progress. Never any problem with contacting you".

 

Comments from Lashay Williams' clients

"I never had to think about what was going on as I was kept updated throughout the process. Very quick turn around. Lashay was Brilliant. She kept me informed throughout the whole process and was at hand to answer any of my questions. I would definitely use you guys again!".

"A very efficient, friendly and helpful service, whilst remaining professional at all times".  

“I was completely happy and satisfied with the work and advice I received throughout the whole process during a very difficult time with the Covid situation. I have never experienced any problems contacting or speaking to Lashay. She was very empathetic and sensitive to my needs and made me feel very comfortable. I just wanted to say thank you to everyone for their respectful and kind attention that was given to me while writing my will, especially to Lashay".

 

Comments from Clients

Lydia Rees “I have had many years working with Hugh Jones Solicitors. My primary contact there is Charlotte Crawford and I have total confidence in her expertise and empathy when handling difficult matters. I highly recommend Hugh Jones Solicitors”.

Mr B:

“Fiona explained everything thoroughly in a fashion we could understand. She kept us up to date promptly and I would add in a friendly way".

Mr and Mrs C:

“Excellent advice given - glad I managed to find Hugh Jones Solicitors as they are specialists in this field. It was good that the initial consultation was with Hugh which was good to speak with "top man". Fiona was always at the other end of the phone to answer queries”.

Miss D and Mr D:

“You were able to carry out the work required very efficiently. We had confidence in your expertise in undertaking this work. Very happy with the level of service and speed of response. Always able to contact our responsible lawyer when needed”.

Mrs F:

“Total faith in the company, always accessible and friendly but also professional. A firm I have every confidence in that will look after my interests in a friendly yet professional way”.

Miss G:

“I have been very pleased with the legal work that has been carried out for me. Fiona would always get back to me promptly if she wasn’t in the office. Fiona and Lashay have been very helpful and excellent at explaining things. They were also kind and compassionate at which has been a very stressful, upsetting time”.

Mr and Mrs I:

“I would like to thank both Charlotte and Kirsty for their service and extreme patience”.

Mrs O:

“Prompt replies to any query via e-mail and constantly kept up to date”.

Mr and Mrs P:

“Clear, appropriate, entirely helpful, courteous and efficient. Max Points, truly excellent”.

Mrs Q:

“Good advice was given at every level. The service was good. I cannot thank you enough for getting me through a very difficult time. I had no problem, always made contact, I would recommend Tania anytime. She was very good at dealing with everything”.

Mrs R:

“Everything was clearly explained. Charlotte always responded to my emails and was very helpful. Great service and expertise that met my needs”.

Mr and Mrs S:

“We were extremely happy with Charlotte and the work she did producing our Wills and we wouldn’t hesitate in recommending Charlotte to any family members or friends in the future.

 Mr and Mrs Z:

“Very helpful and explained everything well. Did what was required. Very good under the current circumstances (COVID-19)”.

Mr J:

“I was delighted with the service I received from Chris Gallagher of Hugh Jones in relation to a case regarding a disputed statutory will of an elderly relative. He rapidly got to grips with the details of the case and was helpful and responsive in proposing how we should approach the case and in dealing with the Official Solicitor and with other parties on my behalf. He found an excellent barrister and ensured she was fully briefed for the case - where we secured a positive outcome. I would be happy to recommend Chris to others in the future”.

Mr N:

“Advice clear and concise and felt explained to me in terms which I could understand. Highly professional. Always able to leave a message and always received swift response. Unreservedly I would highly recommend with confidence. Just a vote of confidence and my thanks always for the care and courtesy extended”.

Mrs M:

“Very well done! Thank you, Staff are very accommodating and kind. I am so very satisfied. Thank you!”

 

I recommend Hugh Jones solicitors to all my clients needing legal advice without hesitation.  I had been looking to establish a relationship with a legal company for some time after a previous firm I had used did not live up to my expectations, and they did not give me the impression that they were truly on the clients agenda.   

I discovered Hugh Jones  after one of my elderly clients had used them to help her set up a power of attorney.  She was that complimentary about them that I knew I had to speak with them to find out a little more about their business and their approach.  From first contact, to subsequent phone calls and meetings, I have been nothing but impressed. They are friendly and professional, they respond to enquiries quickly, and they definitely share the same passion for client service that I have. 

Chris Newland BSc(Hons) Econ Dip FA, Director, WTK Financial Solutions Ltd

“Our thanks again for your kind attention and excellent advice”, Mr and Mrs H, Lancashire

“I'm really happy with how you have organised the preparation of my Will and for the timely and professional communication throughout” – Mr C, Stockport