Client testimonials - Legal 500 2025
"The huge experience within the team at Hugh Jones means they can take balanced and pragmatic decisions regarding an individual's care and finances."
"Hugh Jones offer first class customer service and family support. They are flexible in making sure the needs of the client are met, and they offer an incredible wealth of resources and expertise."
"They provide down to earth advice explained to clients in a manner that they can understand."
More client testimonials:
Mr P:
“When we started the process we were somewhat uneasy about how things would progress. However, our first meeting with Hugh [Jones] .... put us at ease. Our case was explained and progress was smooth”.
Mrs Z:
"Hugh Jones Solicitors have provided my brain injured son and us as a family, a comprehensive and fair service. We are always given the option to be involved when big decisions need to be made and they are very pragmatic in approach, always using common sense in the decision making process. Highly recommended if you are in the unfortunate position of needing a professional to manage the money of somebody who is lacking in capacity to make their own financial decisions".
Mr A:
“With regards to Hugh Jones Solicitors, who since 2012 have acted as deputy for my son. We must say they have been outstanding in that role, and the people we deal with we look on as friends. We have met then personally which is very important. They were there in the early stages when you need them most. And they are there now if and when we need them. I personally don’t sing peoples praises easily, but the team that we have are outstanding always there if we need them”.
Mr B:
"Dealing with a child with an acquired Brain Injury as a result of a RTA at the age of seven has without doubt its own trials and tribulations, as the child grows from childhood to a young man and on to adulthood and fatherhood so does the trials and tribulations. As a family with a son now aged 39 we have been fortunate to have been advised and guided by Hugh Jones of Hugh Jones Solicitors and his team throughout the years. Hugh was appointed as my sons Court of Protection Deputy and has assisted and guided us through the very complex issues that prevail following such an injury. Hugh has gained the respect and trust of our son over the years and his professional no nonsense approach to his duties in representing our son has helped defused many unpleasant situations that have occurred.
Hugh’s team that we deal with on a regular basis all seem to be driven by the same approach to their duties and strive to ensure that the wellbeing of our son is of paramount importance in any decision made. We would like to take this opportunity to thank Hugh Jones for his technical knowledge and guidance and to his team especially Chris Gallagher who has spent many years getting to know our son and his needs. It is without doubt that we would not have achieved the success we have without the hard work and attentiveness of all involved, and we once again thank each of them for their dedication to our son".
Mr F:
“Just a very quick note to say a massive thank you to you all for your tremendous efforts over recent weeks and months in respect of this case. I was so relieved to finally see justice done and the right decision reached, in the judge’s excellent and comprehensive judgment. I hadn’t realised until the end of the case what a stressful burden all this has been on me for the last few years - and especially since I became aware of the new wills (2015 and 2017). I am feeling somewhat drained but very, very relieved this evening. I’m truly grateful to you all for your dedication and professionalism throughout all of this. Please pass my thanks on to those in your teams”.
Mr C:
"Already have a deputyship for financial affairs so received excellent advice when applying for a deputyship for health and welfare".
Mrs D:
"You took over the task and I didn’t have to do anything. 1 phone call, perfect directions. P's life would have been so different if it hadn't been for Hugh Jones. I will never be able to thank him enough".
Gemma and Michael Rafferty “The whole Hugh Jones team are a pleasure to work alongside. Their positive, flexible and proactive approach helps to make difficult circumstances so much easier. All of our questions and queries are dealt with thoroughly and promptly with a personal touch that is very much appreciated. Nothing is too much trouble and we continuously recommend Hugh Jones Solicitors to other families in similar circumstances to ours”.
Judith Morgan “Reliable, friendly, trustworthy, dependable and above all totally professional. My experience with the individuals at Hugh Jones has been amazing. Nothing is too much trouble and they make you feel at ease in their company. Highly recommended”.
Philomena Martin “I have little knowledge of legal procedures and had great concerns to this effect entering into the position that I found myself in with regard to the well-being of a family member. From the outset I was impressed with the professionalism evident from all the people at Hugh Jones that we worked with, feeling we were part of an experienced team whom we trusted. We received polite courteous correspondence at all times and were kept informed of all proceedings, great care was taken to explain to us the implications and possible outcomes of a case such as ours which was a pivotal support to our decision making. The pleasant, highly efficient staff were able to advise us of the best realistic way forward to achieve the outcome we wanted. I am indebted to Hugh Jones Solicitors and would not hesitate to use their services again in the future”.
Paul Brandon “I have been associated with Hugh Jones solicitors for over 20 years and I have nothing but the highest praise for their professionalism, care and support, I would highly recommend them”.
Eddie Toolan “I had no previous experience of the legal and administrative workings of the Office of the Public Guardian and the Court of Protection. It was like another world to me which I found quite bewildering and stressful. Thankfully, Hugh Jones was recommended to me. Throughout the whole process they listened to me, explained procedures and the relevant law, answered my questions and helped guide my decisions to secure the best efficient outcome in the circumstances. I am very grateful to them and would recommend them unreservedly”.
Desmond Flanagan “Consistency, fairness, and swift personal attention to even small details, are the features that I have come to appreciated in the services provided by Hugh Jones Solicitors. My opinion has extended over a number of years – primarily on behalf of the brain injury clients of HJS where I have acted in the capacity of external Case Manager, but also on a personal level when dealing with my family matters. I have in the past – and will in the foreseeable future, continue to recommend the services of Hugh Jones Solicitor”.
Jay Harvey “Very professional firm, very knowledgeable which is always very well balanced with the personal touch. They have been very supportive and played a big part in improving the quality of life of someone with a very serious disability”.
Janet Lyndon “As new clients to Hugh Jones, we are very satisfied with the level of service they have provided”.
Adrian Bull MBE “I was recommended to contact Hugh Jones by another solicitors firm who were not in a position to act for me, and I’m glad I followed their advice. The service I received from Chris Gallagher and the rest of the team was excellent. They rapidly picked up all the details of a complex case involving the disputed will of an elderly relative who suffers with dementia. When the case proceeded to court they recommended an excellent barrister, who worked with Chris and myself and we were successful in securing the best possible outcome we could have hoped for. At all stages in the process I was consulted and kept up to date. I wouldn’t hesitate to recommend Hugh Jones to anyone for legal support”.
“Everything spelt out clearly. Pointing out the need to apply for POA and what the pitfalls could be. Nothing was rushed, everything was explained fully. The advantage of a home visit from Jenny was so satisfying. Felt a lot more at ease”.
“Jenny has been extremely helpful and professional throughout the period. Excellent service always. Jenny has always made herself available whenever we have needed advice. I would definitely recommend your company to anybody needing advice with COP/Deputyship. “I don't think that we would have chosen a better practice than yourselves”.
"Jenny was extremely helpful to my mum. Once I was out of PTA, meeting her myself was very comfortable and she answered every question I had and explained it all well. She was really lovely".
"Very friendly and professional. Jenny was always available".
'We were not happy with the previous deputy due to not involving family in decision making and other issues. Hugh Jones solicitors helped me to change the deputy and provided support and guidance throughout the case. My family and I as joint deputy are extremely happy with outstanding service provided by David Jones as professional deputy at Hugh Jones. He is committed to meeting my son’s needs, providing incredible service as well as ensuring he is always just an email/phone call away. David is very easy to talk with and an excellent listener always ensuring my son’s interests are met first. I have found David’s professional guidance invaluable. David is very passionate about his work and genuinely cares for his client’s needs. He is totally supportive and fully committed to providing outstanding care for my son.'
'I instructed Hugh Jones because of their expertise in specialist legal work involving The Court of Protection. This was especially important since the application to COP was highly complex and involved detailed report writing and additional professional input regarding mental capacity. My solicitor, David Jones, was professional in his approach and personable in his manner. He was very contactable and prompt in his response and he guided the application through the Official Solicitor to a successful conclusion. I recommend Hugh Jones and would instruct in the future. '
"Excellent Service. Advice clear and concise and felt explained to me in terms which I could understand. Always able to leave a message and always received a swift response. Always well informed at all stages. Just a vote of confidence and my thanks always for the care and courtesy extended".
"Advice clear and concise and felt explained to me in terms which I could understand. Always able to leave a message and always received swift response. Unreservedly I would highly recommend with confidence. just a vote of confidence and my thanks always for the care and courtesy extended".
Ron Pundick – Rothwell & Evans “I have had several matters on with Hugh Jones over the last few years and dealt with a number of differing solicitors during that time. However, without exception I have always found them to be not only very professional and accessible, but also able to act with great empathy for the needs of their clients”.
Irene Taylor – Kennedys Law “Hugh Jones are my first choice for any court of protection work as the firm provides very clear and unequivocal advice which is seldom challenged by the opposing party. The documents produced are very clear and to a very high standard and it is seldom necessary to seek clarification. The staff are very user friendly and approachable for discussion and advice and I have been assisted on many occasion with difficult/obscure court of protection issues. The support staff are also extremely helpful and a pleasure to work with. Hugh Jones provides added value for my client”.
Chris Gardner – Rathbones “I’ve worked with the team for a number of years and am continually impressed with their knowledge, expertise and client focus. Hugh Jones and Liz Hughes lead the team and are well respected in the specialist Court of Protection market. David Jones, Chris Gallagher and Jenny Roberts can be relied upon to do the right thing for their clients and work closely with family members to ensure the underlying client’s best interests are met”.
Jonathan Bamforth – Minster Law “I have worked with both Liz Hughes and Hugh Jones regularly over the last decade and never cease to be impressed by their sensible and pragmatic approach. Liz acts as Deputy for some of my most vulnerable clients and her professional skill and understanding of my clients’ needs is unquestionable. Liz doesn’t overcomplicate issues that arise and often finds relatively simple solutions to what initially seem like impenetrable problems”.
John Cotton – Edgmoor Financial Planners “Edgmoor Financial Planners and Hugh Jones Solicitors have a very close working relationship, as we have a number of mutual clients, which we also have with a number of other solicitor firms. We have always found them very professional yet approachable. They have a very good relationship with their clients and are our first port of call when we have a client who requires legal services. The solicitors and executives we deal with within the firm are all very knowledgeable and many are seen as experts within their field of expertise”.
Adam Fullwood – 39 Essex St Chambers “I would have no hesitation in recommending Hugh Jones solicitors for all property and affairs matters in the Court of Protection. They have a very impressive team of specialist solicitors and support staff with an excellent track record”.
Ian Long – Browne Jacobson “The service from Hugh Jones never disappoints. They provide excellent technical advice in a very accessible and supportive manner”.